Refund And Return Policy

Thank you for shopping with us. We want to ensure that you have a seamless experience with our products. In the event that you are not completely satisfied with your purchase, we offer a 30-day return policy. Please read the following guidelines and instructions for returning and refunding your order.

Returns

To initiate a return, please contact our customer support team within 30 days of your purchase. You can reach us by phone at +44 745 563 1784 or by email at [email protected]. Our support team will guide you through the return process and provide you with a return authorization number.

Please note that the following conditions must be met for a return to be eligible:

• The item must be in new and resalable condition.
• The item must not be damaged or defective by you.
• The return request must be made within 30 days of purchase.
• You must provide a valid reason for the return.

When contacting us for a return, please include the following information:

• Order number
• Brief description of the reason for the return

Our return team will carefully review your request and provide further instructions. Please ensure that all information provided is accurate and valid.

Refunds

Once your return is received and inspected, we will process your refund. The refund will be issued to your original payment method. If you wish to receive the refund through a different payment method, please contact us to make the necessary arrangements. Please note that any additional fees associated with the alternative payment method will be deducted from the refund amount.

Please allow up to 5 business days for the refund to be processed after we have received your returned items. Depending on your bank or financial institution, it may take additional time for the refund to appear in your account.

Exchanges

We also offer exchanges for eligible items. If the desired exchange item is not available in stock, you may choose to wait for restocking or request a refund instead.

Damage or Defective Items

In the rare event that you receive a damaged or defective item, please contact us within 30 days of receiving the product. We will take immediate action to resolve the issue and ensure your satisfaction.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is being returned due to a defect or an error on our part. If a return is necessary due to our mistake, we will provide a prepaid return label.

Time Frame and Conditions:

Items must be returned within 30 days of the delivery date. To be eligible for a return, items must be in their original condition, unworn, and with all original tags attached. Returns that do not meet these conditions may be refused or subject to a restocking fee.

Contact Us:

If you have any questions about our return and refund policy or need assistance with your order, please contact our customer service team.

Phone Number: +44 745 563 1784

Support Email: [email protected]

Business Hours: 9:00 AM To 6:00 PM (Mon To Fri)

Address: Unit A10 E1 Bizspace Business Park Kings Road, Tyseley, Birmingham B11 2AL, United Kingdom